We only ship to eBay address!
Please verify your eBay address is correct before you pay for the item.
We offer local pick up, standard delivery service
Picking up time:
In regards to your shipped item:
Your items will be shipped once the payment has been received in full.
Just remember, if you are paying via a PayPal e-cheque, it will take several business days for it to clear.
We use a variety of couriers to get your items to you as fast as possible.
Tracking information is uploaded to eBay as soon as the item is sent.
Delivery times will vary depending on your distance from our warehouse.
Expect delivery times of next day for locations close to us, to up to a week for remote areas.
We also sell this part through other channels, so while we do our
best to keep stock quantities on our EBay listing correct, to avoid any
disappointment, please contact us to ensure it is in stock before
pressing 'Buy It Now'.
If no item has been received within 7 days of shipment, please refer
to tracking information or contact our customer support team.
Sellers are not responsible for service transit time. Transit times are
provided by the carrier.
Seller is not responsible for duties and customs fees.
On the rare occasion that an item arrives dead on arrival or damaged, please contact us as soon as possible.
We must be notified within as soon as possible of you receiving the damaged item.
are offered by the product manufacturers and importers, any items that
may be in question must be sent back to REDBOX and then to the
manufacturer or importer for an assessment.
If the item is faulty
in operation and approved by the manufacturer it will be returned to
the buyer at no extra cost. It is the buyer's responsibility to return
the goods to REDBOX, please contact us for the correct shipping details
and return approval.
For all returned items, the buyer is responsible for all postage costs.
are very careful sending out goods, but in the off chance of you
receiving the wrong item please follow the following guideline.
the item has been supplied incorrectly by REDBOX, then REDBOX will
refund shipping costs of the goods when the original item is returned.
items that are approved for return must be received back in the
original packaging and not installed, modified or damaged in any way.
On the special condition that an item needs to be returned due to a change of mind, please read the following guidelines.
must be notified within 7 days of you receiving the item that you
intend to return. The item must then be returned within 7 days following
All items that are approved for return must
be received back in the original packaging and not installed, modified
or damaged in any way.
The item/s are not opened, used, worn or damaged, and are in perfect condition when we receive them back.
you do not stick or write anything on the item itself or its packaging.
You may be required to wrap the item and attach postage stickers and
any labels to the outer packaging you supplied.
Refunds are for products only, all shipping and handling costs / labour are at the expense of purchaser.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
Parts that have been abused, installed, modified, or damaged will not be accepted for a refund.
bought by mistake or qualifying for exchange: the buyer is fully
responsible for all return shipping costs, and a 20% restocking fee may
apply with certain items.
We are not liable for any claim
including claims arising from incorrect fitment, product modification,
and fault design, the use of the product and any indirect special or
consequential damage or injury or person, company or entity.
refund amount will also have original freight costs deducted. If the
item was sent with free postage, a 20% postage fee will also be deducted
from the refund amount.
Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Note：If you are paid via a PayPal e-cheque, the money will take several business days for it to go back into your paypal account.
by law: In Australia, consumers have a legal right to obtain a refund
from a business for goods purchased if the goods are faulty, not fit for
purpose or don't match description. More information at returns
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