On the rare occasion that an item arrives dead on arrival or damaged, please contact us as soon as possible.
We must be notified within as soon as possible of you receiving the damaged item.
Warranties are offered by the product manufacturers and importers, any items that may be in question must be sent back to REDBOX and then to the manufacturer or importer for an assessment.
If the item is faulty in operation and approved by the manufacturer it will be returned to the buyer at no extra cost. It is the buyer's responsibility to return the goods to REDBOX, please contact us for the correct shipping details and return approval.
For all returned items, the buyer is responsible for all postage costs.
We are very careful sending out goods, but in the off chance of you receiving the wrong item please follow the following guideline.
If the item has been supplied incorrectly by REDBOX, then REDBOX will refund shipping costs of the goods when the original item is returned.
All items that are approved for return must be received back in the original packaging and not installed, modified or damaged in any way.
On the special condition that an item needs to be returned due to a change of mind, please read the following guidelines.
We must be notified within 7 days of you receiving the item that you intend to return. The item must then be returned within 7 days following this notification.
All items that are approved for return must be received back in the original packaging and not installed, modified or damaged in any way.
The item/s are not opened, used, worn or damaged, and are in perfect condition when we receive them back.
That you do not stick or write anything on the item itself or its packaging. You may be required to wrap the item and attach postage stickers and any labels to the outer packaging you
